Mark Wesolowski

• Troubleshot and resolved complex software issues, ensuring high customer satisfaction.
• Mentored new hires and built knowledge resources that improved onboarding.
• Coordinated with cross-functional teams to implement solutions and prevent recurring problems.
• Delivered reliable customer support in a fast-paced, high-accountability environment.

• Managed customer support operations for enterprise clients across diverse industries.
• Coached and developed team members, improving performance and client satisfaction.
• Streamlined workflows to increase efficiency and reduce issue resolution time.
• Partnered with product and operations teams to resolve issues and improve service outcomes.

• Oversaw deployment and configuration of enterprise logistics platforms in global operations.
• Delivered technical support for proprietary systems, improving shipping and fulfillment workflows.
• Conducted 100+ hours of internal training to upskill team members on system capabilities.
• Balanced competing priorities while ensuring consistent stakeholder communication.

• Supervised a support team in international shipping operations.
• Managed scheduling, workload allocation, and performance evaluations.
• Trained new employees and improved workflows for accuracy and customer service.

• Installed, maintained, and repaired intelligence and electronic warfare systems.
• Performed troubleshooting and diagnostics under mission-critical conditions.
• Trained and mentored junior soldiers on system operations and maintenance.
• Collaborated with intelligence teams to ensure systems met operational requirements.

Summa Cum Laude